01
Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Zuuppa (“Zuuppa,” “we,” “us,” or “our”) governing your access to and use of the Zuuppa mobile and web application, including all related services, features, and content (collectively, the “Platform”).
By creating an account, accessing, or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.
If you do not agree to these Terms, you must not access or use the Platform.
We reserve the right to update these Terms at any time. We will notify you of material changes by updating the “Last updated” date above and, where appropriate, by posting a notice on the Platform. Your continued use of the Platform after any changes constitutes your acceptance of the revised Terms.
02
Eligibility
You must be at least 18 years of age to create an account or use the Platform. By using Zuuppa, you represent and warrant that:
- You are at least 18 years old;
- You have the legal capacity to enter into a binding contract;
- You are not prohibited from using the Platform under any applicable laws;
- All registration information you provide is accurate, current, and complete.
Zuuppa does not knowingly permit persons under 18 to use the Platform. If we discover that a user is under 18, we will immediately terminate their account.
03
User Accounts
Registration
To access most features of the Platform, you must register for an account. You agree to provide accurate, complete, and current information and to update it as necessary to keep it accurate.
Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@zuuppa.com if you suspect any unauthorized access to or use of your account. Zuuppa is not liable for any loss or damage resulting from your failure to protect your account credentials.
Account Deletion
You may delete your account at any time from within the Platform settings. Upon deletion:
- Your profile information and display name will be disassociated from your past posts and event listings, which will remain on the Platform;
- If you wish to permanently remove specific content before deleting your account, you must do so manually prior to deletion;
- Certain data may be retained for a period of time as required for legal, financial, or fraud-prevention purposes (see our Privacy Policy).
05
User Content
Ownership
You retain ownership of all content you post, upload, or otherwise submit to the Platform (“User Content”), including photos, posts, event listings, and other materials.
License to Zuuppa
By submitting User Content to the Platform, you grant Zuuppa a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, display, distribute, and adapt your User Content solely for the purposes of operating, promoting, and improving the Platform. This license terminates when you delete the specific content from the Platform (subject to the account deletion provisions above).
Your Representations
You represent and warrant that:
- You own or have the necessary rights, licenses, and permissions to submit your User Content;
- Your User Content does not infringe the intellectual property, privacy, or other rights of any third party;
- Your User Content complies with these Terms and all applicable laws.
DMCA & Copyright
If you believe any content on the Platform infringes your copyright, please contact us at support@zuuppa.com with a description of the allegedly infringing material and sufficient information for us to locate it. We will respond to valid takedown requests in accordance with applicable law.
06
Ticketing & Payments
Event Organizers
Users may create event listings on the Platform and sell tickets to attendees (“Event Organizers”). By creating a paid event listing, Event Organizers agree to:
- Provide accurate and complete event information, including date, time, location, and description;
- Ensure they have full authorization to host and sell tickets for the event;
- Comply with all applicable laws and regulations governing their event;
- Accept sole responsibility for the delivery, quality, and fulfillment of their event.
Payment Processing
All ticket payments are processed securely through Square. By purchasing a ticket, you agree to Square's Terms of Service and Privacy Policy. Zuuppa does not store your full payment card information. Payment is due at the time of ticket purchase.
Event Organizer Payouts
Ticket sale proceeds, net of the Zuuppa platform fee and applicable Square processing fees, will be disbursed to Event Organizers in accordance with Square's payout schedule. Zuuppa is not liable for delays caused by Square or your financial institution.
07
Platform Fees
Zuuppa charges a 6% platform fee on each paid ticket sale. This fee is deducted from the ticket sale amount before payout to the Event Organizer.
Additionally, Square's standard payment processing fees apply to each transaction. These fees are separate from Zuuppa's platform fee and are governed by Square's fee schedule.
Platform fees and payment processing fees are non-refundable under all circumstances, including in the event of a refund, cancellation, or dispute.
Zuuppa reserves the right to modify its fee structure at any time. Event Organizers will be notified of any fee changes before they take effect, and the fees applicable at the time of ticket sale will govern that transaction.
08
Refund Policy
Event Organizer Refund Responsibility
Refund policies for individual events are set by the Event Organizer and will be disclosed on each event listing prior to purchase. By purchasing a ticket, you acknowledge and agree to the refund policy set by the applicable Event Organizer. Zuuppa is not responsible for enforcing or funding refunds set at the Event Organizer's discretion.
Event Cancellations
If an event is cancelled by the Event Organizer, attendees are entitled to a full refund of the ticket face value. Zuuppa will facilitate this refund process. However, Zuuppa's platform fee and Square's payment processing fees are non-refundable even in the event of cancellation.
Non-Refundable Fees
For absolute clarity: the 6% Zuuppa platform fee and any payment processing fees charged by Square are never refundable under any circumstances, including but not limited to event cancellation, attendee request, or dispute resolution.
Refund Requests
For refund requests, attendees should first contact the Event Organizer directly. If the event has been cancelled and you have not received a refund within 10 business days, please contact us at support@zuuppa.com.
09
Content Moderation
Reporting
Users may report content or accounts they believe violate these Terms by using the in-app reporting tools. Zuuppa will review reports and take action as it deems appropriate in its sole discretion.
Zuuppa's Rights
Zuuppa reserves the right, but is not obligated, to monitor, review, edit, or remove any User Content at any time and for any reason, including content that violates these Terms or that we find objectionable, without prior notice to you. Zuuppa also reserves the right to suspend or permanently ban any user account that violates these Terms.
Organizer Responsibility
Event Organizers are solely responsible for the accuracy of their event listings and for the conduct of their events. Zuuppa acts solely as a platform facilitating the connection between Event Organizers and attendees and bears no liability for the actions, omissions, or representations of Event Organizers.
No Guarantee
Zuuppa does not guarantee that it will remove all objectionable content or that its moderation actions will satisfy every user. Moderation decisions are made at Zuuppa's sole discretion and are final.
10
Account Termination
Zuuppa may suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to violation of these Terms, fraudulent activity, or conduct that harms other users or the Platform.
Upon termination by Zuuppa, your right to access and use the Platform immediately ceases. Content you posted may remain on the Platform with your identifying information removed, subject to our content policies.
Provisions of these Terms that by their nature should survive termination — including intellectual property provisions, disclaimers, and limitations of liability — will survive.
11
Disclaimers & Limitation of Liability
Platform Provided “As Is”
THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ZUUPPA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Third-Party Events
Zuuppa is a platform that facilitates connections between Event Organizers and attendees. Zuuppa does not organize, sponsor, or endorse any event listed on the Platform and is not responsible for the actions or omissions of Event Organizers, including cancellations, changes, or the quality of events.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZUUPPA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE PLATFORM.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Nevada.
