Zuuppa - Privacy Policy

01

Overview

Zuuppa (“Zuuppa,” “we,” “us,” or “our”) operates a social and event ticketing platform accessible via mobile application and web (the “Platform”). This Privacy Policy explains how we collect, use, store, and protect information about you when you use our Platform.

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Platform.

This Privacy Policy applies to all users of the Zuuppa Platform, including attendees and event organizers. The Platform is intended for users who are 18 years of age or older.

02

Information We Collect

Information You Provide Directly

Data Type	Examples	When Collected
Account Information	Name, email address, username, profile photo, password	At registration
Profile Content	Bio, profile picture, social links	When you set up or update your profile
User Content	Posts, photos, comments, event listings, messages	When you post or interact on the Platform
Payment Information	Billing name, payment method details (processed by Square — see Section 5)	When purchasing or selling tickets
Communications	Messages you send us via support or in-app messaging	When you contact us or message other users

Information Collected Automatically

Data Type	Examples
Usage Data	Pages viewed, features used, time spent, clicks, search queries
Device Information	Device type, operating system, browser type, unique device identifiers
Log Data	IP address, access times, error logs, referring URLs
Location Data	Approximate or precise location (see Section 6)
Analytics Data	Behavioral patterns, in-app activity, feature engagement

03

How We Use Your Information

We use the information we collect for the following purposes:

Providing the Platform — creating and managing your account, enabling social features, facilitating ticket purchases and sales;
Processing transactions — processing ticket payments, managing payouts to Event Organizers, sending transaction confirmations;
Personalizing your experience — showing you relevant events, content, and recommendations based on your activity and location;
Communications — sending you service-related notifications, updates, receipts, and support responses;
Safety & security — detecting, investigating, and preventing fraudulent transactions, abuse, and violations of our Terms of Service;
Platform improvement — analyzing usage patterns to improve features, fix bugs, and develop new functionality;
Legal compliance — complying with applicable laws, regulations, and legal processes, including financial record-keeping requirements;
Enforcing our Terms — moderating content and taking action against policy violations.

We will not use your personal information for purposes that are materially different from those described above without providing you prior notice and, where required, obtaining your consent.

04

Sharing of Information

Zuuppa does not sell, rent, or share your personal information with third-party advertisers or data brokers. We limit sharing of your data to the following circumstances:

With Other Users (by design)

Information you make public on the Platform — including your profile, posts, event listings, and photos — is visible to other users. You control what you share publicly through your privacy and account settings.

Payment Processor

When you purchase or sell tickets, your payment information is shared with Square, our third-party payment processor. Zuuppa does not store full payment card details. Please review Square's Privacy Policy for information on how they handle your data.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Zuuppa, our users, or the public.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share your information for any other purpose with your explicit consent.

We do not serve ads. Zuuppa does not display third-party advertising and does not share your data with advertising networks or analytics providers outside of our own internal analytics.

05

Payments & Square

All payment transactions on the Platform are processed by Square, a third-party payment processor. When you provide payment card details, that information is transmitted directly to and stored by Square. Zuuppa does not receive or store your full card number, CVV, or other sensitive payment credentials.

Square may collect information about you in accordance with their own privacy policy. Your use of Square's payment services is subject to Square's terms and policies.

For Event Organizers receiving payouts, Square may require additional identity verification in accordance with financial regulations (Know Your Customer / KYC requirements). This information is provided directly to and held by Square.

06

Location Data

Zuuppa may collect location information to enhance your experience on the Platform, including showing you nearby events and relevant content.

Types of Location Data

Approximate location — derived from your IP address and used by default to suggest nearby events;
Precise location — collected from your device's GPS only if you grant permission through your device settings.

Your Control

You can disable precise location access at any time through your device's operating system settings. Disabling location access may limit certain features of the Platform, such as location-based event discovery.

07

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Platform and related services. Specifically:

Account data — retained for the duration of your account and for a reasonable period thereafter to resolve disputes, prevent fraud, and comply with legal obligations;
Financial records — transaction data and related records are retained for a minimum of 7 years as required by applicable tax and financial regulations;
User content — posts, event listings, and photos you have not deleted remain on the Platform after account deletion, with your identifying information disassociated (see our Terms of Service for details);
Usage and analytics data — retained in aggregated or anonymized form indefinitely for Platform improvement purposes.

When we no longer need your personal information, we will securely delete or anonymize it.

08

Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access — request a copy of the personal information we hold about you;
Correction — request that we correct inaccurate or incomplete information;
Deletion — request deletion of your personal information, subject to legal retention requirements;
Data portability — request your data in a portable, machine-readable format;
Objection — object to certain types of processing of your personal information;
Account deletion — delete your account at any time from within the Platform settings.

To exercise any of these rights, please contact us at support@zuuppa.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. Zuuppa does not sell personal information. To submit a CCPA request, contact us at support@zuuppa.com.

09

Security

We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect it against unauthorized access, disclosure, alteration, and destruction.

These measures include encrypted data transmission (TLS/SSL), secure storage practices, and access controls limiting who within our organization can access personal data.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you and relevant authorities as required by applicable law.

10

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@zuuppa.com
Platform: zuuppa.com

We will do our best to respond to your inquiry within 30 days.

This Privacy Policy was last updated on April 12, 2026.